Joe's Moving

Unfortunately this customer has created a false review with no evidence except a picture of an upside down couch…. Blankets were used with all the furniture and there is no evidence the movers damaged the items except for the broken items already pointed out prior to the move…the customer acknowledged his previous damage but was upset when the move was more than discussed due to false representation for delivery (2nd floor).. The move was successful just a disagreement with extra work required… We tried to explain to the customer but his anger superseded basic reasoning…We apologized for the $200 increase however it pays to be honest about the factors for the move. Joe’s Moving has been operating for over 41 years with an A+ rating with the BBB, 4.7 stars reviews on Google and has been top 5 movers for the past 15 years in best of Albuquerque Magazine. We are not known for dishonesty for our reputation. Unfortunately moving is very stressful and it affects some people more than some. We will pray for the customer to understand and come to peace with reality. Blessing to her ? ..read more

This move was successful except for one drawer which was overlooked and packed and shipped via UPS and insured….Unfortunately the package was damaged during transit and the customer refused to activate the insurance already paid for. We explained to the customer unfortunately they retaliated with a poor review. Moving can be very stressful for most people and this situation was no different. We pray the customer will understand the nature of moving and find forgiveness in their hearts to come to peace. ..read more

Thank you for using Joe’s Moving. We will be here anytime you need help.
God bless ?

This customer was very nice at first however had left a scorching review based on a phone call a mover received from the manager regarding the move. We explained we were shorthanded and sent a less experienced worker that day with a foreman and the walk from the truck was longer than expected so it took longer than she expected. The movers could not control the factors for the moves however we have her a discount and she was still not happy. We will pray for this customer she will understand moving is stressful but in the end we all will be ok. Blessing to her. ..read more

Joe’s moving has been moving for over 42 years and understands the stress customers have during a move. Unfortunately damage does occur without the proper protection for the items loaded into the trucks. It is best to have more padding than not enough. We provide standard liability insurance but our insurance is for items transported while in our care. Once the truck departs our insurance does not continue. We apologize for your experience and pray you are better prepared for your next move. ..read more

Hi Jasmine,
Our deepest apologies for the move you had experienced. After talking with you about your move you had hired Joes moving to perform for you it seemed like a typical move.
I did not realized the condition of the units your items were in over the phone however when the movers showed up your 10x15 units was packed full to the ceiling with loose items, torn boxes and lots of heavy furniture. The other 9x12 unit was also a challenge but not the extent of the first unit. The movers said you were not on site the entire day and didn’t witness what they had encountered.
It seemed the movers had to sort through loose items not packed, re tape broken boxes and organize the mess packed into those two units.
The part that was the trick was to transport all the items into two smaller units on the 2nd floor with an elelvator, about 50’-75’ down the hall. It was no easy task to put all those items into smaller units unless they were put in the same way they were packed into initially. I spoke with both movers and both of them said it was very disorganized, cluttered and it was a long walk on the unload. It was not as you made it out to be. Ultimately it will take longer for more work. If everything was in boxes and in order and ground level with not a long walk things would have been different. I don’t think it is fair to ask anyone for a last minute job and bash us because of circumstances out of your and our control. The men worked hard and did a excellent job with this difficult task you asked of them. I will tell you moving is very stressful and on top of you caring for your grand daughter because your daughter is unable to is putting you through more stress. The circumstances we all encountered was very unfortunate but this is how moving goes. You were not at the job site until the end and didn’t witness it first hand. We work by the hour so the move can get quite expensive. I apologize for that as well. I pray whom ever you use to move these storage units again will be warned fairly. It will prepare anyone in advance.
That being explained we wanted to let you know Joe’s Moving is here for you 7 days a week to help. Joe’s Moving has been in business coming up to 40 years and and has an A+ rating with the better business bureau.
4.6 star rating on google and still serving the entire state of New Mexico.
Thank you for using Joe’s Moving Jasmine.
God bless you and your family.
Respectfully,
Andrew - GM
Joe’s Moving
“Moving with Tender Loving Care”
Albuquerque, NM. ..read more

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